Contact Eza Cloud
Contact Eza Cloud for technical support, billing, security reports, privacy requests or partnerships. We are based at Queensway House, Nairobi.
Contact details
For deployment failures, app logs, domains, databases, environment variables and account access.
support@eza.co.ke+254 754 338 689Every hosting plan includes email support.
Starter and Pro include phone support Monday to Saturday, 08:00 to 18:00 EAT.
For suspected vulnerabilities, account-security issues and responsible disclosure.
security@eza.co.keDo not include API keys, database passwords, full exports or other secrets in your first message.
For privacy questions and requests about Eza account, billing or support data.
privacy@eza.co.keFor personal data inside an app hosted on Eza, contact the app owner first. That customer controls the app data.
Use the form for general support, billing, sales or partnership questions.
For a security issue, email security@eza.co.ke directly.
Email support is available for every Eza Cloud plan.
Starter and Pro include phone support Monday to Saturday, 08:00 to 18:00 EAT.
Platform-wide P1 incidents page the on-call team automatically outside phone-support hours.
Use the public status page for current platform-wide service events.
Eza Cloud is built and run in Nairobi.
FAQ
Something else? support@eza.co.ke
Email support@eza.co.ke for app, account and general hosting support. Starter and Pro customers can call +254 754 338 689 Monday to Saturday, 08:00 to 18:00 EAT.
Eza Cloud is built and run by Edgecloud Technologies Limited from Queensway House, Nairobi, Kenya.
Email security@eza.co.ke with a clear description of the issue. Do not include API keys, database passwords, full exports or other secrets in your first report.
Email privacy@eza.co.ke for requests about account, billing or support data held by Eza. For data inside a customer app, contact the app owner first.
Read the docs, check your logs or email the Eza Cloud support team.
