Eza Cloud status

Service status and incident history

Check current Eza Cloud status, scheduled maintenance and incidents affecting deployments, apps, databases, PayEdge and email.

Eza Cloud is preparing for launch

This status page will show live service information when Eza Cloud opens to customers.

Current component status

Dashboard and API
User sign-in, organisation settings, billing, project settings and REST API access.
No live data
Builds and deployments
Git deploys, CLI deploys, builds, health checks, deploy logs and rollbacks.
No live data
App runtime and routing
Running apps, HTTPS routing, custom domains and automatic SSL certificates.
No live data
Managed databases
PostgreSQL, MySQL, MongoDB-compatible and Redis-compatible databases.
No live data
Object storage
S3-compatible buckets, access keys and object access.
No live data
PayEdge
M-Pesa STK push, status checks, callback handling, webhook delivery and transaction logs.
No live data
Transactional email
Application email delivery through Eza Cloud.
No live data

Incident history starts when Eza Cloud opens to customers.

Eza schedules maintenance on Tuesday from 02:00 to 04:00 EAT.
Eza publishes maintenance notices at least 48 hours before the maintenance begins.
Planned maintenance may total no more than 4 hours in a calendar month.

Uptime history starts when Eza Cloud opens to customers.

Eza Cloud has a 99.5% monthly uptime commitment for eligible apps with two or more replicas.

When the monthly commitment is missed, credits are applied automatically to the account balance.

Automatic uptime credits

Beta features and add-ons are not covered by uptime credits.

The credit applies to the monthly hosting plan fee. It does not apply to PayEdge, storage packs or other add-ons.

This page covers platform-wide service events.

For help with an app, billing or account, email support@eza.co.ke.

Starter and Pro customers can call +254 754 338 689 from Monday to Saturday, 08:00 to 18:00 EAT.